Critical Thinking, Problem Solving & Creative Decision Making 

~ A 2-Day Program ~

Nurturing the Seeds of Intellectual Excellence

FOREWORD

• In an ever-changing and evolving world, possessing the right attitude and experience; and the ability to think critically and solve complex problems is a cornerstone of continuous success. 

• Cultivating these skills not only empowers individuals to navigate challenges and overcome crisis and problems effectively but also enhances their capacity for innovation and informed decision-making.

• This program delves into the art of nurturing critical thinking and problem-solving abilities, providing insights, strategies, and realistic applications to sharpen intellectual prowess. 

• The best way is by developing a strong adversity quotient (AQ) on top of the intellectual quotient (IQ) as the latter on a stand alone will not do well.

Problem-solving skills are the ability to identify and analyze problems, brainstorm solutions, and implement the best ones. 

• They are a sought-after soft skill by employers, as they demonstrate the ability to handle unexpected challenges and complex issues that may arise from time to time.

• Problem exists whenever objectives are not being met. It is all about what is happening vs. what is wanted to happen. 

• Problem Solving is the process of taking corrective action to meet objectives. 

• Decision Making is the process of selecting an alternative course of action that will solve a problem. The first decision is whether to take corrective action or measures.

OBJECTIVES

1.     To be prepared to actively listen in order to accurately understand the    problem

2.     To let you know how to take the first step in solving the problem

3.     To clarify and define the problem

4.     To understand the usefulness of collaborative problem solving &   decision making

5.     To examine different decision-making models

6.     To utilize creativity in the problem solving & decision-making process

7.     Differentiate between programmed and non-programmed decisions.

8.     Explain the steps involved in making a non-programmed decision.

9.     Understand the major factors influencing decision making in   organizations.

10. Understand the nature of creativity and how it contributes to   managerial work.

11. Describe organizational programs for improving creativity.

12. Implement several suggestions for becoming a more creative problem   solver.

13. To plan, practice and problem solve with making decisions through     case studies, role playing & group discussions.

TRAINING METHODOLOGY

  The core skill framework focuses on a 3-phase approach - critical thinking, problem solving, and decision making to move from root cause diagnosis to actionable, creative solutions. Training emphasizes experiental learning through simulations, case studies, and debates to build practical, long-term competency.

COURSE OUTLINE

DAY 1

1.   Managerial & Leadership Roles

2.   Suggestions to Build Creativity

3.   Establishing a Creative Atmosphere

4.   Programmed & Non-Programmed Decisions

5.   Factors Influencing Decision Making

6.   Decision Making & Problem-Solving Skills

7.   Decision-Making Principles

8.   Why Groups are more Effective Decision Makers

9.   Functional Theory of Decision Making

1.   Why Use Decision-Making Procedures?

2.   Ways in Which Decision-Making Procedures Vary

3.   Decision Making Procedures

4.   Decision Making and Problem-Solving Steps

5.   Organizational Models of Decision Making

6.   Levels of Decision Making

7.   Decision Making Procedures

8.   Choosing a Procedure

9.   Paradox of Using Procedures

ABOUT THE TRAINER

Edison Pang: Experienced Trainer, Coach, and Motivational Speaker

Edison is a dynamic and seasoned motivational coach, trainer, and speaker with over 30 years of professional experience in training and development across diverse industries, including banking, insurance, takaful, manufacturing, retail, SMEs, and more. Specializing in soft skills development and sales management, he has trained over 100,000 participants in Malaysia and internationally, with assignments in

Singapore, Indonesia, Cambodia, and Thailand. Holding a Master’s degree in Business Administration with a focus on Islamic Banking and Takaful from Asia e University, Edison is a dual-qualified Financial Planner and Shariah Financial Planner. He is also certified in globally recognized programs such as The Seven Habits of Highly Effective People, HRD Corp’s Accredited Trainer (TTT), Neuro-Linguistic Programming (NLP), Influencer, Awareness Before Change (ABC), and numerous leadership, sales, and team-building workshops. Edison’s passion lies in fostering individual and organizational excellence through a combination of coaching, facilitation, and tailored educational programs. His engaging training style integrates case studies, role-plays, storytelling, and interactive activities designed to break mental barriers and inspire growth. His expertise spans a wide range of topics, including leadership, negotiation, customer service, time management, team synergy, and financial planning. With a commitment to shaping attitudes and unlocking potential, Edison’s mission is to elevate personal and professional performance, helping others achieve their goals through insight, skill development, and motivation. He speaks and writes in English, Mandarin, and Bahasa Malaysia.

DRC Management & Training PLT

www.asia-seminar.com

Email: drleonchua@gmail.com

WhatsApp: 013-7296728 / 016-2095570