Developing Effective Secretaries, Personal Assistants & Office Administrators
 
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Developing Effective Secretaries, Personal Assistants & Office Administrators
 

Developing Effective Secretaries, Personal Assistants and Office Administrators in Challenging Times

 DRC Management & Training PLT

E-mail: crenquiry@gmail.com

Tel: 016-2095570 / 016-2582100

 

Course Objectives

 

1.  Creating opportunities for your personal development and accepting the challenges when  

     they arise

2.  Managing yourself, your subordinates and your boss more effectively

3.  Developing the managerial aspects of your role

4.  Improving your confidence, assertiveness and communication skills

5.  Managing the stress and pressure in an increasingly challenging environment

6.  Create and develop a winning corporate identity

 

Course Outline:

 

1. THE ROLE OF A DYNAMIC SECRETARY

            * The changing roles of the secretary

* The challenges of contemporary management

* The responsibilities

 

2. ENHANCING INTERPERSONAL AND COMMUNICATION SKILLS

-         To Unpick the Dynamics of Communicating

-         First Impressions: Walk the walk and talk the talk

-         Understand how Body Language Works

-         Looking for 'Clues' in Other People's Non-Verbal Communication

-         Examine Individual Patterns of Behavior

 

3. PROFESSIONAL IMAGE

            * Your Professional Image –What is it?

            * Where are you now?

            * Looking Professional

 

4. SUCCESSFUL WORK HABITS

            * Rating Tasks and Setting Priorities

            * Greater Effectiveness

            * Office Planning

            * Problem of Work Overload

 

5. CREATING AN EFFECTIVE BOSS/ SECRETARIAL TEAM

*           You and your Manager –A very Special Relationship

*           Relationships in the workplace

*           Conflict Resolution

 

6. LEADING & MOTIVATING STAFF

            * Leadership Tasks

            * Effective leadership Characteristics

            * Understanding Motivation

* Tips on how to Motivate Staff

 

7. TIME AND STRESS MANAGEMENT

  • Time Management Principles
  • Time Management Techniques
  • Understanding Stress
  • Stress Management Principles
  • Stress Management Techniques

 

 
 
 
 
   
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Developing Effective Secretaries, Personal Assistants & Office Administrators