Successful writing skill workshop - Malaysia....Asia.
 
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Successful Writing at Work
 

Successful Writing at Work

 

Introduction:

This workshop provides participants with detailed guidelines for writing clear, well-organized, and readable documents. This workshop will be rich in practical application equally as useful to those who have little or no job experience as those with years of experience

 

Contents:

1.   The Writing Process At Work

·         What writing is not

·         What writing is

·         The writing process

-         Planning

-         Drafting

-         Revising

-         Editing

 

2.   Meetings at Work

·         Planning a meeting

·         Creating an agenda

·         Writing the minutes

 

3.   Correspondence

Memos – memo protocol and company policies

-         Functions of Memos

-         Memo Format

-         Memo Style and Tone

-         Strategies for Organizing a Memo

-         Organizational Markers

Faxes – Fax Guidelines

E-mail – Business E-Mail versus Personal E-Mail

            - Guide lines for Using E-Mail

            - E-Mail versus Other Types of Business Communication

 

4.   Writing Letters

·         The Importance of Letters

·         Making a Good Impression

·         The Process of Writing a Letter

·         Preparing Letters

·         Letter Formats

·         Parts of a Letter

·         Addressing the Envelope

·         Writing for International Readers

 

5.   Types of Business Letters

·         Inquiry Letters

·         Special Request Letters

·         Sales Letters

·         The Four A’s of s Business Letter

-         Getting the Reader’s Attention

-         Highlighting the Product’s Appeal

-         Showing the Customer the Product’s Application

-         Ending with a Specific Request for Action    

·         Customer Relations Letters

- Diplomacy and Reader Psychology

- The Customers Always Write

- Planning Your Customer Relations

- Being Direct or Indirect

- Follow up letters

- Complaint Letters

- Adjustment Letters

- Refusal- of- Credit Letters

 

6. Writing Instructions and Procedures

·         Instructions and Your Job

·         Why Instructions Are Important

·         The Variety of Instructions

·         The Process of Writing Instructions

·         Using the Right Style

·         Using Visuals Effectively

·         Writing Procedures for Policies and Regulations

 

7.   Writing Winning Proposals

·         Guidelines for Writing a Successful Proposal

·         Types of Proposals – Internal and External Proposals

-         Sales  Proposals

-          

 

8.   Guide to Paragraphs, Sentences, and Words

·         Paragraphs – Writing a Well-Developed Paragraph

-         Characteristics of an Effective Paragraph

·         Sentences – Constructing and Punctuating Sentences

-         What Makes a Sentence

-         Making Subjects and Verbs Agree

-         Writing Sentences That Say What You Mean

·         Words – Spelling Words Correctly

-         Apostrophes

-         Hyphens

-         Numerals versus Words

-         Matching the Right Word with the Right Meaning

 

Participants: Secretaries, personal assistants, supervisors and all those who want to improve their writing skills.

 

Duration: Two (2) days

 

Methodology:

·         Power point presentation

·         Lectures

·         Individual exercises

·         Group discussions

·         Self-assessment, and

·         The preparation of an action plan.

Throughout the workshop participants are required to apply what they have learned to their own work situation.

 

The Facilitator:

Philip Tan

 

DRC Management & Training

Web-site: www.asia-edu.info

1B, 2nd Floor, Jalan Emas 4, Taman Emas,

9th Mile Cheras, 43200 Selangor, West Malaysia

E-mail: crenquiry@gmail.com / seminarasia@gmail.com

Tel: 016-2095570 / 016-2582100

 

 
 
 
 
   
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Successful writing skill workshop - Malaysia....Asia.