Creative thinking and problem solving - one of the key routes to effective management. Effective approach to solving problems can conceive new ideas for fuether improvement. Creative Thinking & Problem Solving Seminar Malaysia; Creative Thinking & Problem Solving Workshop Malaysia; Creative Thinking & Problem Solving Seminar Workshop Asia Thailand Singapore.
 
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Creative Thinking & Problem Solving
 

PROGRAM TITLE:

Creative Thinking & Problem Solving

A 2-Day Program


Foreword

Why the need for this program?

In our day to day activities, be it personal or at work, one can never avoid problems. As a supervisor, we are not only confronted with our own problem but also our subordinates’ and others relating to work. The real essence of a supervisor is actually exposed when one proves of being able to handle the problems confidently, with minimum supervision and when he is able to come up with solutions which are applicable not only to his department, but also the relevant departments. In order to give the due focus to resolve a problem or an issue, one has to first be proactive and foresee potential problems. This would prevent fire fighting.

 

Common issues

• Problem solving is regarded as common sense

• The problem is not defined clearly

• The problem is not analyzed in depth

• Root cause of the problem is “assumed” and not identified

• Always resorting to the same way of doing things and hence unable to identify a good solution.

 

Learning Objectives

At the end of this program, the participants will be able to:

• Be critical and define the problems clearly.

• Use appropriate techniques and tools to assist them in identifying the root cause.

• Employ creative techniques to arrive at Possible solutions.

• Make decisions based on sound justifications.

• Resolve problem with minimum supervision.

 

Course Methodology

• Workshop based

• The participants will be taken through step by step in resolving a real life work related problem.

 

Course Outline

 

Problem Solving Approaches

• Rational Model

• Creative Model                                                                                                

• Garbage Can Model

• Muddling Through Model

 

Problem Solving Approaches

• Rational Model

• Creative Model

• Garbage Can Model

• Muddling Through Model

 

Determining Your Problem Solving Style

• Two Approaches to Problem Solving

• Which Approach Do You Prefer?

• Which Approach Works Best When?

• Developing Your Less Favored Style

Step 1: Defining the Problem

• Identifying relevant problems

• Narrowing down the problem

• Considering From Multiple Perspectives

• Creating a Working Definition of the Problem

Step 2: Determining the Root Cause

• Brainstorming Techniques

• Cause & Effect Diagram

• 5 Why technique

Step 3: Generating Alternate Solutions

• Unleashing Your Creativity

• Using the JANUSIAN Techniques

 

Step 4: Selecting Solutions

• Popularity evaluation

• Thinking outside the box

• Considering consequences

 

Step 5: Implementing the Solutions

• Overcoming Resistance and implementing solutions

 

Steps 6: Evaluating the Solutions

• Quantitative Approach

• Qualitative Approach

 

Step 7: Standardization

 

Step 8: Improving Continuously

• Kaizen

• PDCA Cycle

 

Step 9: Decision Making

• Underlying factors for making sound decisions

• Pitfalls when making decision        

• Contingency Plans for the decisions made

 

 

Dr. William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance Management etc.

 

He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).


Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behavior from IUKL.

 

Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience.

 

During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, pharmacies, housing developers, hotels, wholesalers……to banks and insurance companies etc.

 

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.

 

 

 
 
 
 
   
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Creative thinking and problem solving - one of the key routes to effective management. Effective approach to solving problems can conceive new ideas for fuether improvement. Creative Thinking & Problem Solving Seminar Malaysia; Creative Thinking & Problem Solving Workshop Malaysia; Creative Thinking & Problem Solving Seminar Workshop Asia Thailand Singapore.