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COURSE OUTLINE
DAY 1
1. Increasing
Productivity and Competitiveness
- Meeting
the Challenge of globalization
- Understanding
the Key Concepts of Productivity
- Why
do managers & supervisors need to increase productivity?
2. The
major Functions & Roles of Managers and Supervisors
- The
functions of managers and supervisors
- The
roles played by managers and supervisors
3. The
Key Concepts of A Strategic Leader
- Strategies
of A Strategic Leader
- Qualities
needed to meet the challenges of globalization
4. Developing
and acquiring effective leadership skills
- The
Habits of Highly Effective People
- Increasing
E.Q. – the New Key to success
5. Understanding
Employee’s Job Behavior
- What
determines good job performance?
- The
concepts of influence power
- Positive
work attitudes
DAY 2
6. Practicing
Assertive Communication Skills
- Principles
of interpersonal communication
- Key
communication skills
- Active
listening skills
7. Motivating
Individuals towards Higher Productivity
- The
positive impact of motivating workers
- Understanding
motivational theories
- The
power of positive reinforcement
8. Building
A Productive Team
- The
process of team building
- Task
–oriented and relationship skills
- An
Experiential Learning – Team building exercise
9. Effective
Problem Solving & Decision Making
- The
importance of decision making in the workplace
- The
process of decision making
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TRAINER’S PROFILE
William Leon Chua PhD
- He is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant and compelling corporate trainer & proficient motivator on Mindset Change, Brain Booster, Attitude Enhancement & Development, Time Management for Improving Performance, Leadership Empowerment, Strategic Management, Teambuilding, Interpersonal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc. He speaks to audiences in around the Asia-Pacific Region, and occasionally in Europe.
- He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and he is a registered corporate trainer with the Human Resource Development Corporation of Malaysia (HRDC) since 1999.
- Academically, he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA major in Psychology and a PhD in Organizational Behavior.
- Working Experience - With his more than 30 years of multi-industrial experiences complemented with his years as a professional corporate trainer, he has amassed volumes of skills, strategies, techniques, and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experiences.
- During this 1-day program he will impart more than 30 years of his research and invaluable training experiences on the subject matter to the participants.
- All in all, he has provided corporate training to more than 700 companies ranging from various manufacturers, universities, hotels, time-share companies, wholesale companies, housing developers, forwarders, pharmaceutical companies, MLM companies, fund management companies, banks and insurance companies etc. both locally in Malaysia and abroad.
- His approach in facilitating seminars is expounded with years of hands-on experience, research-based & is up-to-date informative as well as edutaining, highly motivating and at the same time pragmatic to ensure that learning is effectively projected into action and results. He has to-date directed & produced 2 astounding motivational training videos: (1) Manifestation & Transformation (2) The Kung-Fu of Business Management.
His fields of expertise on corporate training among many other soft skills programs include:
(1) a wide range of Leadership Development Skills Programs,
(2) a series of Corporate Teambuilding & Team-bonding,
(3) Interpersonal & Communication Skills,
(4) Corporate Ethics & Discipline,
(5) Sun Tzu Art of War in Strategic Marketing,
(6) Professional Selling & Negotiation Skills,
(7) Sales Motivation,
(8) Sales Psychology,
(9) The Sales Samurai,
(10) a wide range of Customer Service Programs,
(11) Public Speaking Skills,
(12) Mind-set Change,
(13) Personal Development,
(14) Time Mastery & Goals Getting,
(15) Creative Thinking & Problem Solving,
(16) The Six Thinking Hats,
(17) Confidence & Power in Dealing with People,
(18) Stress Management,
(19) Security Management,
(20) Telephonic Skills,
(21) Grooming & Personality Enhancement etc.
DRC Management & Training PLT
Website: www.asia-seminar.com
Email: drleonchua@gmail.com / william@asia-seminar.com
WhatsApp: 013-7296728 / 016-2095570
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