Problem Solving & Decision Making Skills - A Great Tool for Effective Management Empowerment
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Problem Solving & Decision Making Skills

Problem Solving & Creative Decision Making


~ A 2-Day Program ~


~ In-House Training ~

“Imagination is more important than knowledge” – Albert Einstein

“Originality is simply a fresh pair of eyes” – Woodrow Wilson






Exists whenever objectives are not being met.

What is happening vs. what is wanted to happen

Problem Solving

The process of taking corrective action to meet objectives.

Decision Making

The process of selecting an alternative course of action that will solve a problem.

First decision is whether to take corrective action.





o   Managerial Roles

o   Suggestions to Build Creativity

o   Establishing a Creative Atmosphere

o   Programmed & Non-Programmed Decisions

o   Factors Influencing Decision Making

o   Decision Making & Problem Solving Skills

o   Decision-Making Principles

o   Why Groups are more Effective Decision Makers

o   Functional Theory of Decision Making

o   Why Use Decision-Making Procedures?

o   Ways in Which Decision Making Procedures Vary

o   Decision Making Procedures

o   Decision Making and Problem-Solving Steps

o   Organizational Models of Decision Making

o   Levels of Decision Making

o   Decision Making Procedures

o   Choosing a Procedure

o   Paradox of Using Procedures



        ·         To be prepared to actively listen in order to accurately understand the problem
·         To let you know how to take the first step in solving the problem
·         To clarify and define the problem
·         To understand the usefulness of collaborative problem solving & decision making
·         To examine different decision making models
·         To utilize creativity in the problem solving & decision making process
·         Differentiate between programmed and non-programmed decisions.
·         Explain the steps involved in making a non-programmed decision.
·         Understand the major factors influencing decision making in organizations.
·         Understand the nature of creativity and how it contributes to managerial work.
·         Describe organizational programs for improving creativity.
·         Implement several suggestions for becoming a more creative problem solver.
·         To plan, practice and problem solve with making decisions through case studies, role playing & group           discussions.


As arranged inclusive of handouts, workbook & certificates of attendance


NB: To confirm using our services, kindly remit 50% of the fee as quoted prior to the date of commencement so that we can affirmatively reserve the date for your company – Thank You





Dr. William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behavior from IUKL.


Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience. During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, hotels, wholesalers……to banks and insurance companies etc.


His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.













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Problem Solving & Decision Making Skills - A Great Tool for Effective Management Empowerment