The High Impact Manager & Supervisor will uplift staffs' performance by at least 5 times. This seminar is made available to your Company.
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The High Impact Manager & Supervisor


                   Exclusively delivered by Dr. William Leon Chua                      



A dynamic manager & supervisor is the lead to successful business, teamwork, agency force and all things related to success and achievements. Having a manager or supervisor who is professional is not good enough in this borderless era, instead, he or she must be street smart to recognize elements that can help to boost the success of his team and organization and most importantly, he or she must be people savvy. This program will expound on the key elements of how to be a manager or supervisor with high impact.



Upon completion of this program, participants should:

-          Be equipped with strategic leadership skills instrumental to achieving higher organizational productivity and effectiveness as change agents for meeting the challenges of globalization

-          Develop and acquire effective leadership skills so as to promote interpersonal harmony, teamwork and organizational performance’

-          Be able to assume greater job responsibilities and handle different types of employee problems more effectively and confidently




1.       Increasing Productivity and Competitiveness

-          Meeting the Challenge of globalization

-          Understanding the Key Concepts of Productivity

-          Why do managers & supervisors need to increase productivity?

2.       The major Functions & Roles of Managers and Supervisors

-          The functions of managers and supervisors

-          The roles played by managers and supervisors

3.       The Key Concepts of A Strategic Leader

-          Strategies of A Strategic Leader

-          Qualities needed to meet the challenges of globalization

4.       Developing and acquiring effective leadership skills

-          The Habits of Highly Effective People

-          Increasing E.Q. – the New Key to success

5.       Understanding Employee’s Job Behavior

-          What determines good job performance?

-          The concepts of influence power

-          Positive work attitudes

6.       Practicing Assertive Communication Skills

-          Principles of interpersonal communication

-          Key communication skills

-          Active listening skills

7.       Motivating Individuals towards Higher Productivity

-          The positive impact of motivating workers

-          Understanding motivational theories

-          The power of positive reinforcement

8.       Building A Productive Team

-          The process of team building

-          Task –oriented and relationship skills

-          An Experiential Learning – Team building exercise

9.       Effective Problem Solving & Decision Making

-          The importance of Decision Making in the workplace

-          The process of decision making



Heads of departments, managers, supervisors, line-leaders or any staff involved in the management and supervision of people.



A highly interactive approach involving lectures, case studies, simulations, role plays, question and answers, and preparation of an action plan.



2 Days, both days from 9am – 5pm,

With tea-breaks from 10.30am-10.45am / 3.30pm-3.45pm and lunch from – 02.00pm     




Dr. William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance Management etc.


He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behavior from IUKL.


Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience.


During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, pharmacies, housing developers, hotels, wholesalers……to banks and insurance companies etc.


His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.



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The High Impact Manager & Supervisor will uplift staffs' performance by at least 5 times. This seminar is made available to your Company.