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1. Teams
- Advantages
and disadvantages of teams
- Mapping
teams – Definition of teams
- Task/People
aspects
- External/Internal
aspects
- Team
preferences – questionnaire
2. The
contemporary team
- Team
characteristics and the role of the team leader
- Attitudes
of an effective team builder.
- Team
building concepts that can be applied in any organization
- Selecting
suitable people.
3. Team
effectiveness
- Managing
the team
- Building
trust in teams
- Problem
solving process
- Team
effectiveness checklist
4. Developing
and Improving teams
- Stages
of team development
- Team
goals and the quadrants
- Build
a climate for motivation
- Coaching
a key element in tea, building
5. Interpersonal
and working relationships
- The
importance of good working relationships and good
interpersonal skills in the working environment.
- Role
theory
- Interpersonal
skills
6. Assertiveness
- Understanding
assertiveness
- The
basic human rights
- Techniques
of assertion
- Saying
“no”
- Receiving
criticism and feedback
- Giving
criticism
7. An action Plan
- Unforgivable
mistakes
- Develop
a personal action plan
- A
Voluntary Contract
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TRAINER''S PROFILE
- William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant and compelling corporate trainer & motivator on Time Management for Improving Performance, Leadership Empowerment, Strategic Management, Teambuilding, Interpersonal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc. He speaks to audiences in around the Asia-Pacific Region, and occasionally in Europe.
- He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and he is a registered corporate trainer with the Human Resource Development Corporation of Malaysia (HRDC) since 1999.
- Academically, he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA major in Psychology and a PhD in Organizational Behavior.
- Working Experience - With his more than 30 years of multi-industrial experiences complemented with his years as a professional corporate trainer, he has amassed volumes of skills, strategies, techniques, and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experiences.
- During this 2-day program he will impart more than 30 years of his research and invaluable training experiences on the subject matter to the participants.
- All in all, he has provided corporate training to no less than 700 companies ranging from various manufacturers, universities, hotels, time-share companies, wholesale companies, housing developers, forwarders, pharmaceutical companies, MLM companies, fund management companies, banks and insurance companies etc. both locally in Malaysia and abroad.
- His approach in facilitating seminars is expounded with years of hands-on experience, research-based & is up-to-date informative as well as edutaining, highly motivating and at the same time pragmatic to ensure that learning is effectively projected into action and results.
- He has to-date directed & produced 2 astounding motivational training videos: (1) Manifestation & Transformation (2) The Kung-Fu of Business Management.
His fields of expertise on corporate training among many other soft skills programs include:
(1) a wide range of Leadership Development Skills Programs,
(2) a series of Corporate Teambuilding & Team-bonding,
(3) Interpersonal & Communication Skills,
(4) Corporate Ethics & Discipline,
(5) Sun Tzu Art of War in Strategic Marketing,
(6) Professional Selling & Negotiation Skills,
(7) Sales Motivation,
(8) Sales Psychology,
(9) The Sales Samurai,
(10) a wide range of Customer Service Programs,
(11) Public Speaking Skills,
(12) Mind-set Change,
(13) Personal Development,
(14) Time Mastery & Goals Getting,
(15) Creative Thinking & Problem Solving,
(16) The Six Thinking Hats,
(17) Confidence & Power in Dealing with People,
(18) Stress Management,
(19) Security Management,
(20) Telephonic Skills,
(21) Grooming & Personality Enhancement etc.

DRC Management & Training PLT
Website: www.asia-seminar.com
Email: drleonchua@gmail.com
WhatsApp: 013-7296728 / 016-2095570
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