|
TRAINER’S PROFILE
William Leon Chua PhD, is the Founder, Chief Trainer and Principal
Consultant of DRC Management & Training PLT. He is a sought-after
management consultant and compelling corporate trainer & motivator on
Customer Service Excellence, Teaming up to Improve Customer Service,
Handling Difficult Customers, Interpersonal & Communication Skills,
Time Management for Improving Performance, Leadership & Managerial
Skills Empowerment, Strategic Management, Leadership & Teambuilding,
Strategic Marketing, Professional Selling Skills, Sun Tzu Art of War,
Corporate Ethics, Mindset Change, TQM, and High-Performance Management etc.
He speaks to audiences in around the Asia-Pacific Region, and occasionally
in Europe.
He was a member of the Malaysia Association of Professional Speakers
(MAPS) & the Malaysia Institute of Management (MIM) and he is a
registered corporate trainer with the Human Resource Development
Corporation of Malaysia (HRDC) since 1999.
Academically, he has acquired a Diploma in Sales Management, a
Diploma in Business & Management, a BA major in Psychology and a PhD in
Organizational Behavior.
Working Experience - With his more than 30 years of multi-industrial
experiences complemented with his years as a professional corporate
trainer, he has amassed volumes of skills, strategies, techniques, and
ideas. He is more than a lecturer; he is a corporate trainer qualified with
years of in-depth multi-industrial experiences.
During this 1-day program he will impart more than 30 years of his
research and invaluable training experiences on the subject matter to the
participants. All in all, he has provided corporate training to more than
700 companies ranging from various manufacturers, universities, hotels,
time-share companies, wholesale companies, housing developers, forwarders,
pharmaceutical companies, MLM companies, fund management companies, banks
and insurance companies etc. both locally in Malaysia and abroad. His approach
in facilitating seminars is expounded with years of hands-on experience,
research-based & is up-to-date informative as well as edu-taining,
highly motivating and at the same time pragmatic to ensure that learning is
effectively projected into action and results. He has to-date directed
& produced 2 astounding motivational training videos: (1) Manifestation
& Transformation (2) The Kung-Fu of Business Management.
His fields of expertise on corporate training among many other soft
skills programs include:
(1) a wide range of Leadership Development Skills Programs,
(2) a series of Corporate Teambuilding & Team-bonding,
(3) Interpersonal & Communication Skills,
(4) Corporate Ethics & Discipline,
(5) Sun Tzu Art of War in Strategic Marketing,
(6) Professional Selling & Negotiation Skills,
(7) Sales Motivation,
(8) Sales Psychology,
(9) The Sales Samurai,
(10) a wide range of Customer Service Programs,
(11) Public Speaking Skills,
(12) Mind-set Change,
(13) Personal Development,
(14) Time Mastery & Goals Getting,
(15) Creative Thinking & Problem Solving,
(16) The Six Thinking Hats,
(17) Confidence & Power in Dealing with People,
(18) Stress Management,
(19) Security Management,
(20) Telephonic Skills,
(21) Grooming
& Personality Enhancement etc.
|
