INTERPERSONAL & COMMUNICATION SKILLS

                Exclusively delivered by Dr. William Leon Chua 

"Better relationship means better cooperation; better cooperation means better teamwork and higher performance"

Reduces Relationship Tension - Improve Social & Business Interaction – Improve Business Performance - Enhance Teamwork - Empowers Leadership Qualities

FOREWORD: This seminar will motivate, guide and coach you to success via improving your interpersonal and communication skills. It is a known fact (based on surveys) that 80-90% of success comes from our personality whereas only 10-20% comes from knowledge and skills. The core of our personality has very much to do with our attitude and our ability to communicate and relate with others. Yes, a great personality will help you secure trust and establish professional credibility that will in turn empower you to easily influence others.

This program will not only improve the personality but will indeed also improve teamwork to a greater extent, and that means better performance!

OBJECTIVES   OF THIS PROGRAM: The focus and objective of this program is to enhance participants’ ability to better communicate and improve relationship with not just colleagues but also dealers, agents and customers alike.

COMMON ISSUES

        · Poor body language

        · Do not use Visual, Verbal and Vocal effectively.

        · Unable to handle different people or varying circumstances appropriately.

COURSE OUTLINE

MODULE 1

An Overview of the Nature of Human Relationship

• The good and the bad of human relations
• The foundation of a good relationship

MODULE 2

Personal Characteristics

• Tests: Assessing your personality and discovering ways to develop a magnetic personality

1.     Are you a Tough or Tender Person?

2.     Are you an Extrovert or Introvert?

3.     Are you a Pessimist or Optimist?

4.     Are you Anxious or Relax?

• Characteristics of influential people

1.     Understanding the different personality styles:

2.     Collaborator

3.     Communicator

4.     Contributor

5.     Challenger

MODULE 3

Assessing your current relationship with colleagues, staff, dealers, customers etc.

• How to quickly and effectively build rapport with others
• Strategies for building trust
• The 4 levels of communication to establish fellowship-emotional-intellectual-task bonding

MODULE 4

How to excite others and get their approval

• 12 ways to win people to your way of thinking
• 6 ways to make people like you
• Cross-examining & assessing the expectations of others in order to achieve fulfilment in work-relationship

MODULE 5

Personality Enhancement

• Know how to improve your personality & professionally image
• Guidelines that spell the right ethics that can empower you with an appealing personality

MODULE 6

Communication Model Factors

• How to use the tools of communication and how to improve your verbal and non-verbal skills
• Sentence interpretation and the significance of vocabulary
• Verbal disruptors
• The impact of non-verbal cues
• Careless remarks and forbidden phrases

• Improving your listening skills and the deterrents to listening
• The use of linguistic skills
• Tactical usage of questions

• 7-point plan in giving instructions
• The 6 stages of attitude change

• Telephonic mistakes and skills
• Networking & Interacting your Way to Success

MODULE 7

·         Ethics, Courtesy & Manners

·         Understanding Protocol

END OF SEMINAR

WHO SHOULD ATTEND

This program is ideal for anyone and everyone from non-executives to senior managers

TRAINING METHODOLOGY

80% Lecture & Coaching, 5% Motivation, 5% Video on the Dos and Don’ts, 10% on self-assessment

DURATION

2 Days (Both days from 9am – 5pm)

Communication Training In Malaysia

Greetings and welcome to our Communication Skills Training Malaysia page! Through our engaging and transformative programs, you can advance your professional growth and harness the power of successful communication. Our customized communication training in Malaysia courses provide individuals and teams with critical communication methods that enable them to flourish within interpersonal and professional settings.

At our communication training in Malaysia, you will receive a thorough understanding of communication dynamics and practical skills for expressing yourself clearly, confidently, and effectively. To improve your verbal and nonverbal communication skills, our professional communication skills training Malaysia course uses interactive workshops, role-playing exercises, and real-life scenarios. You will learn to clarify ideas, listen actively, manage disagreements, and develop rapport effortlessly through targeted modules.

PROFILE OF THE TRAINER

William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High-Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behavior from IUKL.

Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience. During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants. 

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.