DAY 1 OF SEMINAR
08.45am: REGISTRATION
09.00am: SEMINAR COMMENCES
A) Introduction and overview
B) An Overview of the Nature of Human Relationship
- The good and the bad of human relations
- The foundation of a good relationship
10.30am – 10.45am: TEA-BREAK
C) Personal Characteristics
- Tests: Assessing your personality and discovering ways to develop a ''magnetic personality''
1. Are you a Tough or Tender Person?
2. Are you an Extrovert or Introvert?
3. Are you a Pessimist or Optimist?
4. Are you Anxious or Relax?
- Characteristics of influential people
1. Understanding the different personality styles:
2. Collaborator
3. Communicator
4. Contributor
5. Challenger
12.30pm – 1.30pm: LUNCH TIME
D) Assessing your current relationship with colleagues, staff, dealers, customers
etc.
- How to quickly and effectively build rapport with others
- Strategies for building trust
- The 4 levels of communication to establish fellowship-emotional-intellectual-task bonding
03.30pm – 3.45pm: TEA-BREAK
E) How to excite others and get their approval
- 12 ways to win people to your way of thinking
- 6 ways to make people like you
- Cross-examining & assessing the expectations of others in order to achieve fulfillment in work-relationship
5.00pm: END OF DAY ONE
DAY 2 OF SEMINAR
09.00am: SEMINAR COMMENCES
F) Personality Enhancement
- Know how to improve your personality & professionally image
- Guidelines that spell the right ethics that can empower you with a appealing personality
10.30am – 10.45am: TEA-BREAK
G) Communication Model Factors
- How to use the tools of communication and how to improve your verbal and non-verbal skills
- Sentence interpretation and the significance of vocabulary
- Verbal disruptors
- The impact of non-verbal cues
- Careless remarks and forbidden phrases
12.30pm – 01.30pm: LUNCH TIME
- Improving your listening skills and the deterrents to listening
- The use of linguistic skills
- Tactical usage of questions
- 7 point plan in giving instructions
- The 6 stages of attitude change
- Telephonic mistakes and skills
03.30pm – 03.45pm: TEA-BREAK
H) Networking your Way to Success
I) Recap of the entire seminar
J) Q & A and Evaluation of the Seminar
5.00pm: END OF THE SEMINAR
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