INTERPERSONAL & COMMUNICATION SKILLS

                Exclusively delivered by Dr. William Leon Chua 

"Better relationship means better cooperation; better cooperation means better teamwork and higher performance"

Reduces  Relationship Tension  - Improve Social & Business Interaction  - Enhance Teamwork - Empowers Leadership Qualities

FOREWORD: Let the Master Guru guide, motivate and coach you to success via improving your interpersonal and communication skills. It is a known fact (based on surveys) that 80-90% of success comes from our personality whereas only 10-20% comes from knowledge and skills. The core of our personality has very much to do with our attitude and our ability to communicate and relate with others. Yes, a great personality will help you secure trust and establish professional credibility that will in turn empower you to easily influence others.

This program will not only improve the personality but will indeed also improve teamwork to a greater extent, and that means better performance!

COMMON ISSUES

        · Poor body language

        · Do not use Visual, Verbal and Vocal effectively.

        · Unable to handle different people or varying circumstances appropriately.

OBJECTIVES   OF THIS PROGRAM: The focus and objective of this program is to enhance participants’ ability to better communicate and improve relationship with not just colleagues but also dealers, agents and customers alike.

PROGRAM COURSE OUTLINE

DAY 1 OF SEMINAR

08.45am: REGISTRATION

09.00am: SEMINAR COMMENCES

A) Introduction and overview

B) An Overview of the Nature of Human Relationship

• The good and the bad of human relations
• The foundation of a good relationship

10.30am – 10.45am: TEA-BREAK

C) Personal Characteristics

• Tests: Assessing your personality and discovering ways to develop a ''magnetic personality''

1.     Are you a Tough or Tender Person?

2.     Are you an Extrovert or Introvert?

3.     Are you a Pessimist or Optimist?

4.     Are you Anxious or Relax?

• Characteristics of influential people

1.     Understanding the different personality styles:

2.     Collaborator

3.     Communicator

4.     Contributor

5.     Challenger

12.30pm – 1.30pm: LUNCH TIME

D) Assessing your current relationship with colleagues, staff, dealers, customers

    etc.

• How to quickly and effectively build rapport with others
• Strategies for building trust
• The 4 levels of communication to establish fellowship-emotional-intellectual-task bonding

03.30pm – 3.45pm: TEA-BREAK

E) How to excite others and get their approval

• 12 ways to win people to your way of thinking
• 6 ways to make people like you
• Cross-examining & assessing the expectations of others in order to achieve fulfillment in work-relationship

5.00pm: END OF DAY ONE

DAY 2 OF SEMINAR

09.00am: SEMINAR COMMENCES

F) Personality Enhancement

• Know how to improve your personality & professionally image
• Guidelines that spell the right ethics that can empower you with a appealing personality

10.30am – 10.45am: TEA-BREAK

G) Communication Model Factors

• How to use the tools of communication and how to improve your verbal and non-verbal skills
• Sentence interpretation and the significance of vocabulary
• Verbal disruptors
• The impact of non-verbal cues
• Careless remarks and forbidden phrases

12.30pm – 01.30pm: LUNCH TIME

• Improving your listening skills and the deterrents to listening
• The use of linguistic skills
• Tactical usage of questions
• 7 point plan in giving instructions
• The 6 stages of attitude change
• Telephonic mistakes and skills

03.30pm – 03.45pm: TEA-BREAK

H) Networking your Way to Success

I) Recap of the entire seminar

J) Q & A and Evaluation of the Seminar

5.00pm: END OF THE SEMINAR

WHO SHOULD ATTEND

This program is ideal for anyone and everyone from non-executives to senior managers

TRAINING METHODOLOGY

80% Lecture & Coaching, 5% Motivation, 5% Video on the Do and Don’ts , 10% on self-assessment

DURATION

2 Days (Both days from 9am – 5pm)

PROFILE OF THE TRAINER

Dr. William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behavior from IUKL.

Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer, he is a corporate trainer qualified with years of in-depth multi-industrial experience. During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants. 

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.