HOW TO HAVE CONFIDENCE

& POWER IN DEALING WITH PEOPLE

 Exclusively delivered by (Dr.) William Leon Chua 

FOREWORD

This program reveals to you the key to success in all your dealings with people regardless whether they are personal, business or social. It also teaches and explains to you the basic principles behind human behaviour so you can work with human nature and not against it – to get what you want, whether cooperation from your staffs, an order from a prospect, handling a customer, good will from a neighbour or encouragement from your peers. The practical methods and the tested techniques applied with this program have proven their worth in the lives of many people.  This program also gives you everything you need to add the power to your interpersonal relationships that will bring you greater success and happiness in your personal, social and business life.

OBJECTIVES OF THIS PROGRAM

1)    To improve on interpersonal skills by understanding human nature & basic principles behind

human- behaviour

2)   To overcome the fear and indoctrinate confidence and power in dealing with people

3)   To create awareness on the importance of first impression

4)   To help individual or organization develop by introducing some key secrets on positive

       energy attraction

PROGRAM COURSE OUTLINE

Having confidence and power when dealing with people is a skill that can be developed through self-awareness, practice, and the right mindset. Here are some practical strategies to help you build confidence and project authority in your interactions. By combining these strategies, you can develop the confidence and power needed to effectively deal with people in any situation. Remember, confidence is not about being perfect but about being prepared, self-assured, and adaptable.

Day 1

1. Develop Self-Confidence

   - Know Your Strengths: Identify your skills, talents, and achievements. Remind yourself of your   

     capabilities to boost self-assurance.

   - Positive Self-Talk: Replace negative thoughts with affirmations like, "I am capable," or "I can handle

     this."

   - Prepare Thoroughly: Whether it’s a meeting, presentation, or conversation, preparation builds

     confidence. Research, rehearse, and anticipate questions.

2. Master Body Language

   - Stand Tall: Maintain good posture to convey confidence and authority.

   - Eye Contact: Make steady, but not overly intense, eye contact to show attentiveness and confidence.

   - Firm Handshake: A strong, confident handshake creates a positive first impression.

   - Open Gestures: Avoid crossing your arms; use open gestures to appear approachable and confident.

3. Improve Communication Skills

   - Speak Clearly: Use a steady, calm tone and avoid filler words like "um" or "uh."

   - Listen Actively: Show genuine interest in others by listening attentively and responding thoughtfully.

   - Be Concise: Get to the point quickly and avoid rambling. Clear communication demonstrates confidence

     and authority.

4. Build Emotional Intelligence

   - Stay Calm Under Pressure: Practice staying composed in challenging situations. Take deep breaths

     and pause before responding.

   - Empathize: Understand others’ perspectives and emotions to build rapport and trust.

   - Manage Reactions: Avoid overreacting or becoming defensive. Respond thoughtfully instead of reacting

     impulsively.

5. Project Authority

   - Dress the Part: Wear clothing that makes you feel confident and aligns with the situation or  

     environment.

   - Set Boundaries: Be assertive about your needs and limits without being aggressive.

   - Take Initiative: Volunteer for leadership roles or step up to solve problems. This demonstrates

     confidence and capability.

6. Practice Assertiveness

   - Say No When Necessary: Politely but firmly decline requests that don’t align with your priorities.

   - Express Opinions: Share your thoughts and ideas confidently, even if they differ from others’.

   - Stand Your Ground: Be respectful but firm when defending your position or decisions.

End of Day 1

Day 2

7. Build Relationships

   - Network Effectively: Build a strong network of supportive and like-minded individuals.

   - Show Appreciation: Acknowledge others’ contributions and build goodwill.

   - How to use Three Big Secrets for Attracting People

   - How to make the other Person Feel Friendly - Instantly

   - Be Authentic: People are drawn to genuine individuals. Be yourself while adapting to different  

     situations.

8. How To Manage People Successfully

- How to Get 100% Cooperation and Increase your Brain Power

- How to Use your Miracle Power in Human Relations

- How to Criticize Without Offending Them

9. How To Control the Actions & Attitudes of Others

     - How to Control the Actions & Attitudes of Others

     - How You Can Create a Good Impression on Other People

- How to Get Others to See Things Your Way Quickly

10. Continuous Improvement

   - Seek Feedback: Ask for constructive feedback to identify areas for growth.

   - Learn from Mistakes: View failures as learning opportunities rather than setbacks.

   - Practice Regularly: Confidence grows with experience. Engage in conversations, public speaking, or

    leadership roles to build your skills.

11. Adopt a Growth Mindset

   - Embrace Challenges: See difficult situations as opportunities to grow rather than threats.

   - Stay Curious: Continuously learn and adapt to new situations and people.

   - Believe in Yourself: Trust that you have the ability to handle whatever comes your way.

12. Your Human Relations Workbook

 Design a Simple, Effective Plan of Action that will bring you Success

End of Seminar: 05.00pm

WHO SHOULD ATTEND

This seminar is for all who wants to excel in all facets of life. CEOs, Senior Managers and Senior Executives from any organization & department are encouraged to attend to enhance their knowledge & skills on effective interaction & people management.

TRAINING METHODOLOGY

Interactive Lecturing, Motivation, Case Study, Videos, Role Play, Group Interaction.

DURATION:  

2 Days (Both days from 9am – 5pm),

with tea-breaks 10.30am-10.45m & lunch from 01.00pm – 02.00pm

TRAINER’S PROFILE

William Leon Chua PhD

He is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on the subject of: Confidence & Power in Dealing with People, Inter-personal & Communication skills, Sales Psychology, Public Speaking Skills, Supervisory Skills, Leadership Empowerment, Strategic Management, Teambuilding, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High-Performance Management etc.

He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management, a BA majoring in Psychology, a MBA and a PhD in Organizational Behaviour and a Doctorate in Business Management & Psychology from MICC.

Working Experience - With his more than 30 years of multi-industrial experiences complemented with his passion as a professional corporate trainer since 1999, he has amassed volumes of skills and ideas. He is more than a lecturer; he is a renowned corporate trainer with years of in-depth multi-industrial experience.

During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, pharmacies, housing developers, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.