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Course Outline
Day 1: 9am – 5pm
Understanding the Business of Paradigms
How the mind works:
Paradigm effects
Paradigm paralysis
Paradigm shifts
Paradigm pioneers
The 6 Thinking Hats:
Applying thinking under different circumstances
Problem Solving Approaches
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Rational Model
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Creative Model
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Garbage Can Model
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Muddling Through Model
Problem Solving Approaches
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Rational Model
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Creative Model
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Garbage Can Model
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Muddling Through Model
Determining Your Problem Solving Style
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Two Approaches to Problem Solving
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Which Approach Do You Prefer?
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Which Approach Works Best When?
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Developing Your Less Favored Style
Step 1:
Defining the Problem
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Identifying relevant problems
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Narrowing down the problem
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Considering From Multiple Perspectives
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Creating a Working Definition of the Problem
Step 2:
Determining the Root Cause
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Brainstorming Techniques
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Cause & Effect Diagram
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5 Why Techniques
Step 3:
Generating Alternate Solutions
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Unleashing Your Creativity
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Using the JANUSIAN Techniques
Step 4:
Selecting Solutions
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Popularity evaluation
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Thinking outside the box
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Considering consequences
Day 2: 9am – 5pm
Step 5:
Implementing the Solutions
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Overcoming Resistance and implementing solutions
Steps 6:
Evaluating the Solutions
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Quantitative Approach
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Qualitative Approach
Step 7:
Standardization
Step 8:
Improving Continuously
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Kaizen
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PDCA Cycle
Decision Making
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Underlying factors for making sound decisions
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Pitfalls when making decision
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Contingency Plans for the decisions made
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