PROFESSIONAL IMAGE MANAGEMENT & PERSONALITY ENHANCEMENT

Foreword:

Personality is foremost in the field of human interaction and especially very important in establishing the professional advantage in the challenging business field. Success indeed relies more on personality & attitude than just qualifications, status, knowledge & skills. Customers may be too quick to judge others, and the consequences can be quite damaging. A survey done by the Carnegie Institute affirms that 80% of success comes from personality. Yes, and only 20% comes from knowledge & skills. This course is intent on providing the personality grooming awareness and techniques to reflect a better you.

Image management and personality development are crucial for personal and professional success, as they shape how individuals are perceived and influence their ability to build relationships and achieve goals. Here's why they matter:

Image Management:

1. First Impressions: A well-managed image creates a positive first impression, which is often lasting and impactful in both personal and professional interactions.

2. Professional Credibility: A polished and professional appearance enhances credibility and trustworthiness, especially in business settings.

3. Confidence Boost: When individuals feel good about their appearance, it boosts their self-confidence, enabling them to perform better in social and professional situations.

4. Brand Representation: For professionals, image management reflects the values and standards of their organization, contributing to its overall reputation.

Personality Development:

1. Effective Communication: A well-developed personality includes strong communication skills, which are essential for expressing ideas clearly and building meaningful connections.

2. Emotional Intelligence: Personality development fosters empathy, self-awareness, and emotional regulation, helping individuals navigate social dynamics and conflicts effectively.

3. Leadership Qualities: Traits like confidence, adaptability, and resilience, developed through personality growth, are key to effective leadership and decision-making.

4. Positive Relationships: A pleasant and approachable personality attracts people, fostering stronger personal and professional relationships.

Together, image management and personality development create a cohesive and impactful presence, enabling individuals to stand out, build trust, and achieve their goals in a competitive world.

Course Objectives:

1. To understand the principles of image management and its impact on personal and professional success.

2. To develop a polished and professional appearance that aligns with individual goals.

3. To enhance personality traits such as communication, emotional intelligence, and confidence.

4. To build a positive and lasting impression in social and professional settings.

COURSE OUTLINE

Module 1: Introduction to Image Management

1. Understanding Image Management

   - Definition and importance

   - The psychology of first impressions

2. Elements of Image

   - Appearance, behaviour, and communication

   - Aligning image with personal and professional goals

3. Self-Assessment

   - Identifying strengths and areas for improvement

   - Setting personal image goals

 Module 2: Personal Grooming & Style

1. Dress for Success

   - Understanding dress codes (formal, business casual, casual)

   - Building a versatile wardrobe

2. Grooming Essentials

   - Skincare, haircare, and hygiene

   - Maintaining a polished look

3. Body Language

   - Posture, gestures, and facial expressions

   - Conveying confidence and approachability

Module 3: Communication Skills

1. Verbal Communication

   - Effective speaking techniques

   - Tone, pitch, and clarity

2. Non-Verbal Communication

   - Eye contact, handshakes, and gestures

   - Reading and responding to non-verbal cues

3. Active Listening

   - Techniques for attentive listening

   - Building rapport through communication

Module 4: Personality Development

1. Self-Awareness & Emotional Intelligence

   - Understanding emotions and their impact

   - Developing empathy and self-regulation

2. Confidence Building

   - Overcoming self-doubt and fear

   - Techniques for assertive communication

3. Adaptability & Resilience

   - Handling criticism and setbacks

   - Staying positive under pressure

Module 5: Social Etiquette & Professionalism

1. Networking Skills

   - Building and maintaining professional relationships

   - Effective networking strategies

2. Dining Etiquette

   - Table manners and formal dining protocols

3. Digital Presence

   - Managing online image (social media, email etiquette)

   - Professionalism in virtual communication

Module 6: Protocol

1.    Greetings & introductions

2.    Addressing People

3.    International Culture

4.    Handshakes

5.    Seating Protocol

Module 7: The Art of Communication

1.    Making Conversation

2.    Using Humour

3.    The 3 Vs of Effective Communication

4.    The Appropriate Use of Gestures & Linguistic Skills

Module 8: Body Language

1.    The Importance of Good Posture

2.    Correct Posture in Different Situations

3.     Positive Entrance & Exit

4.    Facial Expression & Eye Contact

Module 9: Dressing Fundamentals

1.    Clothing Language

2.    The Psychology of Colour

3.    Proper Coordination in Dressing

4.    Dressing for Various Occasions: Meetings, Dinner, and Conference etc.

Module 10: Dining Etiquette

1.    Table Manners

2.    Dos & Don’ts with Napkins

3.    The Appropriate Use of Cutlery

4.     Other Dos & Don’ts

Module 11: Practical Application

1. Role-Playing & Simulations

   - Practicing real-life scenarios (interviews, meetings, networking events)

2. Personal Branding

   - Creating a unique personal brand

   - Consistency in image and communication

3. Feedback & Improvement

   - Receiving and implementing constructive feedback

   - Continuous self-improvement strategies

Synopsis of this Course

Image Management

Image has an undeniable impact on your success. The appropriateness of your appearance - even on casual workdays - is crucial. How you groom and dress create an immediate & lasting impression on every client and prospect you meet. Set the standards now! Through a series of fun, interactive exercises and discussions, we will teach you the power of your professional presence. From the importance of grooming and first impressions to the way clothing communicates, you will learn to create a polished image and your business will benefit!

Build Successful Relationships

Whether at an industry event or a grocery store, in the boardroom or at the gym, every person you pass holds business potential. From their direct involvement to their connections with other professionals, the possibilities are infinite. So…how do you go from a courteous smile to a signed contract? Maximize your business opportunities with this enlightening seminar. We will take you to the next level with the critical essentials of effective relationship building. Through hands-on activities and engaging discussion, we will guide you through the nuances of impressive introductions and conversation essentials, the value of small talk and body language, and effective mingling for every setting. We will also teach you how to pursue valued introductions strategically, and to cultivate each relationship with tact and style.

Your business is worth it…

Turn your contacts into relationships — and relationships into sales! Regardless of your company size or industry, "Build Successful Relationships" will make a difference.

The Polished Executive

Anyone can wear the "executive" title. But only those that are expert in etiquette, confident in communication, and proficient in people skills are revered as true corporate leaders. These practiced professionals - the polished executives - aren’t simply born, they are made.

Here you will learn the critical skills of professional protocol that will mark you a winner in business. From advanced workplace etiquette to powerful interpersonal skills, we will teach you and your team how to inspire admiration in your clients and instil confidence in even your most challenging prospects. Through a mastery of basic refinements, you will stand out as not only polished, but a paradigm of professional success.

Business Etiquette 

Improve your clients first impression of you and have the initial winning edge.

Image matters - Impression matters > It opens doors to all kinds of relationship from social to business, including politics.

First Impressions Start Here

Business is about first impressions and on-going interactions. Your appearance, attitude and behaviour are direct reflections of your company and brand. How do you employees measure up? You will learn the hidden value - and priceless potential - of image, etiquette and protocol and how they can make a difference in business. The Business of Doing Business: we will provide you with the fundamentals for notable first impressions - how to look, act, and be at your best in any professional situation. From handshakes, introductions, and presenting a business card, to body language, gestures and the impact of words, participants will learn the immeasurable value of image and etiquette in business. This etiquette session will transform you into a skilled professional promoting your business with precision and style. This is one dynamic program your business can’t afford to miss.

Workplace Etiquette: we will complete the training with vital business etiquette know-how - for professional excellence in the office and beyond. With an understanding of office courtesy, protocol, meeting manners in and out of the office, you will possess the tools you need to support your corporate image from the inside out.

The Art of Business Dining

From power lunches to cocktail receptions, to formal dining events, food and business go hand in hand. What, where, when, why, and, most important, how you dine can make the difference between a productive, profitable experience and an uncomfortable, futile situation. The impression left by your dining performance can make or break a deal. This seminar provides the critical skills required to help you capitalize on professional and social engagements. From polished table etiquette to customary eating styles, discover the dos & don’ts for both formal and relaxed dining in a variety of settings. Whether the host of an affair or an invited guest r entertaining clients, you will be able to maximize your return on each dining opportunity with the skills learned in this entertaining, informative seminar.

 The Power of Attitude

The attitude and style of your company is a direct reflection on you. Through mood, action, appearance and temperament, you have the power to attract new clients and increase business or destroy your professional reputation and ranking. The power of attitude will help you discover your potential. First, we will teach them to identify your attitudes, understand the root of negativity, and make adjustments for improvement. Next, we will cover the effect of attitude on others and how it influences the energy, behaviours and responses of a group. Then, you will explore the relationship between attitude and outcomes - how to monitor inner dialogue, change perspective, improve responses and control reactions.

Learn to project a consistent PROFESSIONAL IMAGE that improves approval, appreciation, trust, recognition & respect of you

“The seminar offered by William Leon Chua was a great refresher and it provided a new set of skills for my team to use. I continue to receive positive feedback from those who attended. His presentation style and various training methods made it an enjoyable afternoon. William provided us with the skills to develop lasting relationships".

– Kwan Teck Chong, Senior Manager (HR & Training), Star Cruises

"Simply remarkably presented wholesomely. It's transformatry for personality development" 

- Doris Chua, GM of Dej Tec Sdn Bhd

TRAINING METHODOLOGY

Interactive learning – Motivation - Gamification for simulations, Brainstorming – Role Play

THE DELIVERY:

The course will be delivered in an exciting, humorous & interactive fashion.

PROFESSIONAL FEE:

As arranged

DURATION:

9.00am – 1.00pm

DATE & VENUE:

As arranged

TRAINER’S PROFILE

William Leon Chua PhD

He is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant, and compelling corporate trainer & motivator on Professional Image Management & Personality Enhancement, Inter-personal & Communication skills, Leadership Empowerment, Strategic Management, Teambuilding, Strategic Marketing, Professional Selling Skills, Sales Psychology, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High-Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Corporation  of Malaysia (HRDC).
Academically - he has acquired a Diploma in Sales Management, a Diploma in Business & Management, a BA majoring in Psychology and a PhD in Organizational Behaviour.

Working Experience - With his more than 30 years of multi-industrial experience complemented with his years as a professional corporate trainer (since 1999), he has amassed volumes of skills and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experience. During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants.

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.