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Image
Management
Image has an undeniable impact on
your success. The appropriateness of your appearance - even on casual
workdays - is crucial. How you groom and dress create an immediate &
lasting impression on every client and prospect you meet. Set the standards now! Through
a series of fun, interactive exercises and discussions, we''''''''ll teach you the
power of your professional presence. From the importance of grooming and
first impressions, to the way clothing communicates, you will learn to create
a polished image and your business will benefit!
Build
Successful Relationships
Whether
at an industry event or a grocery store, in the boardroom or at the gym,
every person you pass holds business potential. From their direct
involvement, to their connections with other professionals, the possibilities
are infinite. So…how do you go from a courteous smile to a
signed contract? Maximize
your business opportunities with this enlightening seminar. We''''ll take you to
the next level with the critical essentials of effective relationship
building. Through hands-on activities and engaging discussion, we''''''''ll guide
you through the nuances of impressive introductions and conversation
essentials, the value of small talk and body language, and effective mingling
for every setting. We''''''''ll also teach you how to pursue valued introductions
strategically, and to cultivate each relationship with tact and style.
Your business is worth it…
Turn your contacts into relationships — and relationships into sales!
Regardless of your company size or industry, "Build Successful
Relationships" will make a difference.
The
Polished Executive
Anyone can wear the
"executive" title. But only those that are expert in etiquette,
confident in communication, and proficient in people skills are revered as
true corporate leaders. These practiced professionals - the polished
executives - aren''''t simply born, they''''re made.
Here
you will learn the critical skills of professional protocol that will mark
you a winner in business. From advanced workplace etiquette to powerful interpersonal
skills, we''''''''ll teach you and your team how to inspire admiration in your
clients, and instill confidence in even your most challenging prospects.
Through a mastery of basic refinements, you''''''''ll stand out as not only
polished, but a paradigm of professional success.
Business Etiquette
Improve your client''''s
first impression of you and have the initial winning edge.
Image matters - Impression matters > It opens doors to all
kinds of relationship from social to political & business.
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First Impressions
Start Here
Business
is about first impressions and on-going interactions. Your appearance,
attitude and behavior are direct reflections of your company and brand. How do
you employees measure up? You will learn the hidden value - and priceless potential - of
image, etiquette and protocol and how they can make a difference in
business. The Business of Doing Business: we''''ll provide you with the
fundamentals for notable first impressions - how to look, act, and be at your
best in any professional situation. From handshakes, introductions, and
presenting a business card, to body language, gestures and the impact of
words, participants will learn the immeasurable value of image and etiquette
in business. This etiquette session will transform you into a skilled
professional promoting your business with precision and style. This is one
dynamic program your business can''''t afford to miss.
Workplace Etiquette: we''''ll complete the training
with vital business etiquette know-how - for professional excellence in the
office and beyond. With an understanding of office courtesy, protocol,
meeting manners in and out of the office, you will possess the tools you need
to support your corporate image from the inside out.
The
Art of Business Dining
From power lunches, to cocktail
receptions, to formal dining events, food and business go hand in hand. What,
where, when, why, and, most important, how you dine can make the difference
between a productive, profitable experience and an uncomfortable, futile
situation. The impression left by your dining performance
can make or break a deal. This
seminar provides the critical skills required to help you capitalize on
professional and social engagements. From polished table etiquette to
customary eating styles, discover the "dos & don''''ts'''' for both
formal and relaxed dining in a variety of settings. Whether the host of an
affair or an invited guest r entertaining clients, you''''''''ll be able to maximize
your return on each dining opportunity with
the skills learned in this entertaining, informative seminar.
The Power of Attitude
The
attitude and style of your company is a direct reflection on you. Through
mood, action, appearance and temperament, you
have the power to attract new clients and increase business or destroy your
professional reputation and ranking. The power of attitude will help you discover
your potential. First, we''''ll teach them to identify your attitudes,
understand the root of negativity, and make adjustments for improvement.
Next, we''''ll cover the affect of attitude on others and how it influences the
energy, behaviors and responses of a group. Then, you will explore the
relationship between attitude and outcomes - how to monitor inner dialogue,
change perspective, improve responses and control reactions.
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TRAINER’S PROFILE
Dr.
William Leon Chua PhD,
is
the Founder, Chief Trainer and Principal Consultant of DRC Management &
Training PLT. He is a sought-after management consultant; and compelling
corporate trainer & motivator on Leadership Empowerment, Strategic
Management, Teambuilding, Inter-personal & Communication skills,
Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu
Art of War, Corporate Ethics, Mind-set Change, TQM, and High Performance
Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific
Region, and occasionally in Europe.
He was a member of the
Malaysia Association of Professional Speakers (MAPS) & the Malaysia
Institute of Management (MIM) and a registered corporate trainer with the
Human Resource Development Federation of Malaysia (HRDF).
Academically - he has acquired a Diploma in Sales Management, a
Diploma in Business & Management, a BA majoring in
Psychology, a MBA and a PhD in Organizational
Behavior.
Working Experience - With
his more than 30 years of multi-industrial experience complemented with his
20 years as a professional corporate trainer, he has amassed volumes of
skills and ideas. He is more than a lecturer, he is a corporate trainer
qualified with years of in-depth multi-industrial experience. During this
2-day program he will impart 30 years of his research and invaluable
experiences on the subject matter to the participants.
All in all, he has provided corporate training to more than 700 companies
ranging from manufactories, universities, hotels, wholesalers……to banks and
insurance companies etc.
His approach to
facilitating seminars is – research-based & up-to-date informative, entertaining,
highly motivating and at the same time, serious in approach to ensure that
learning is effectively projected into action and results.
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