LEADERSHIP, COACHING, SUPERVISORY & ORGANIZATIONAL SKILLS 

~ A 2-Day Programme ~

FOREWORD:

It is human and systemic capabilities, practices, and behaviors that make organizations effective. Organizational development seeks to strengthen the informal organization beyond the organizational structure or the specifics of the organization design. It is concerned with the performativity of actual organizational processes and how they promote or impede formal business processes. Leadership development and organization development are deployed in relation to organizational change: organization development is often focused on current or recent change, that is supported by organization development in the context of change management programs; leadership development, on the other hand, is deployed to build leaders that can steer organizations through future change.

The Manager’s or Supervisor’s position requires a combination of leadership styles, strategic intent, principle-centered approach, common sense, patience and a fundamental understanding of how to work with people towards the desired organizational development. After-all, people are the life force of an Organization. Obviously, there is the need to improve leadership, staff management & organizational skills; understand the mechanics of productivity from as many core management principles and pertinent angles.
 
This Program will provide abundance skills & motivation including an overall in-sight into the ways of becoming an effective & more experienced manager so as to be able to speed up performance & productivity. To increase productivity, first & foremost requires the initiation of change towards the renewal of managerial performance expounded with indispensable leadership skills. Managers must be able to persuade and convince people not only to embrace change and work in harmony but also to double if not triple their efforts and this call for leadership empowerment among managers.

WHO SHOULD ATTEND:

This seminar is for all Managers and Senior Executives from all departments whose job requires that they improve their managerial abilities, leadership qualities and supervisory skills, plus motivate employees towards higher productivity & quality performance. CEOs are also encouraged to attend.

OBJECTIVES:

1)        Improve managerial, leadership & organizational skills
2)        Improve on effective supervisory & employees management skills

3)        Improve the psychosocial work environment (both the

 psychological & physical condition)

4)        Improve the attitude, knowledge & skills of employees to ensure

           individual performance meets with the highest expectations

5)        Improve positive interaction among all employees
6)        Improve inter-dependency (within & among all departments) towards

           overall group performance

This Program will provide a thorough in-sight into the ways of becoming an effective and more experienced leader and to speed up growth and abilities in people & business management towards improving a better working culture with increasing productivity. To increase productivity requires the initiation of change towards the renewal of performance. Managers & Supervisors must be able to persuade and convince people not only to embrace change but also to double if not triple their efforts…as well as to work in harmony. This program will help participants identify their weaknesses and from thereon is intent on building up their attitude, awareness and know-how as a better manager with leadership qualities.

After attending this program, participants will have developed a thorough insight into core values of leadership & managerial skills to expound on organizational development with an understanding of the mechanics and the matrix of high powered management abilities.

PROGRAMME OUTLINE:

DAY 1

MODULE 1

A)  LEADERSHIP – THE BEGINNING

1.    The Leadership Paradigm: “Building Bridges into the Future”

2.    Economic crisis and You

3.    Confronting an economic downtrend

4.    Competitive challenges!

5.    The impact of leadership on performance

6.    Understanding & appreciating the qualities of a corporate leader

7.    The different leadership styles and how it affects performance

8.    How to Become a Situational Leader: Avoid the downfall of just one leadership style

9.    Reinventing the effective leadership style

10. Revealing the good and bad attitude of managers/leaders and how it impacts on performance

11. Managerial approach versus leadership style

12. PERMA Model: positive emotion, engagement, positive relationships, meaning and accomplishment/achievement

13. Maslow’s Hierarchy of Needs

MODULE 2

B) MOTIVATING EMPLOYEES

1.    Employee personality assessment

2.    Ways to motivate employees: Financial & Non-Financial Motivation

3.    Herzberg’s Two-Factor Theory

4.    Review of the Psychosocial Work Environment – Both physical & psychological: Find out what is holding them from being innovative & seriously productive

5.    Improving employee to employee working relationship

6.    What to do when worker’s personal problems affect job performance

7.    Praise & Rewards

8.    Structuring employees’ Jobs

9.    Getting new employees off to a fast start

10. Providing On-the-Job Training

11. Job design 

12. Employees & Goals

13. Giving constructive criticism

14. Performance appraisals

15. Handling absenteeism & tardiness

16. Shaping up problem workers

17. Establishing rules & ethics

18. Building a cohesive team

19. Personality styles & effective interaction

DAY 2

MODULE 3

C) EFFECTIVE SUPERVISORY & MANAGERIAL SKILLS

1.    Focusing on the human side of management

2.    How to communicate & manage persuasively

3.    Effective time & resources management

4.    The proven 5F on managing employees

5.    How to be a great coach

6.    The 4 Basic Leadership Styles: Directing-Coaching-Supporting-Delegating

7.    Changing established work patterns

8.    Conducting not just meetings but effective meetings

9.    Forming & leading quality circles

10. Making better decisions

11. Managing conflict

12. Managing stress

13. Improving relations between groups & departments

14. Performance Evaluation on Inter-dependency: Between manager & staffs and among the staffs

15. Establishing the Mutual Expectation Check List (MECL)

16. How to build effective teamwork

17. Teaming up Employees: Improve working relationships & prevent silo management

18. Leadership Efficiency: Attitude, Professionalism & Organization

19. Leading & developing strategic plans

20. Problem Solving and Decision-making

21. Setting Objectives against KPIs

MODULE 4

1)   Vision & Responsibility

2)   POSTDC for productivity: Looking into Planning, Organizing, Staffing, Delegation & Control

3)   Looking into BPR to move towards High Performance Approach

4)   Reviewing the approach to Kaizen & ‘Poka Yoke’ to achieve TQM

5)   Ways towards Managing Change

TRAINING METHODOLOGY:

1) Pre-assessment

2) Interactive Lecture & Motivation

3) Personality / Leadership Style Assessment

3) Viewing Exclusive Videos

4) Brainstorming / Facts finding for implementation

5) Case Studies

DURATION: 2 Days (Both days from 9am to 5pm)

TRAINER'S PROFILE:

William Leon Chua PhD, is the Founder, Chief Trainer and Principal Consultant of DRC Management & Training PLT. He is a sought-after management consultant; and compelling corporate trainer & motivator on Leadership Empowerment, Strategic Management, Teambuilding, Inter-personal & Communication skills, Strategic Marketing, Professional Selling Skills, Customer Service, Sun Tzu Art of War, Corporate Ethics, Mind-set Change, TQM, and High-Performance Management etc. He speaks to audiences in Malaysia, around the Asia-Pacific Region, and occasionally in Europe.

He was a member of the Malaysia Association of Professional Speakers (MAPS) & the Malaysia Institute of Management (MIM) and a registered corporate trainer with the Human Resource Development Federation of Malaysia (HRDF).

Academically - he has acquired a Diploma in Sales Management from IMM, a Diploma in Business & Management from Swansea, a BA majoring in Psychology from University of Hawaii, a MBA and a PhD in Organizational Behaviour from IUKL.

Working Experience - With his more than 30 years of multi-industrial experience complemented with his 20 years as a professional corporate trainer, he has amassed volumes of skills and ideas. He is more than a lecturer; he is a corporate trainer qualified with years of in-depth multi-industrial experience. During this 2-day program he will impart 30 years of his research and invaluable experiences on the subject matter to the participants. 

All in all, he has provided corporate training to more than 700 companies ranging from manufactories, universities, hotels, wholesalers……to banks and insurance companies etc.

His approach to facilitating seminars is – research-based & up-to-date informative, entertaining, highly motivating and at the same time, serious in approach to ensure that learning is effectively projected into action and results.